Frequently Asked Questions
Australian Bullion Exchange (ABE) complies with AUSTRAC, ASIC, and TRADEX standards by following strict regulatory guidelines and robust compliance measures. We ensure our operations meet high standards of integrity, transparency, and ethical practices.
Frequently Asked Questions
Australian Bullion Exchange (ABE) complies with AUSTRAC, ASIC, and TRADEX standards by following strict regulatory guidelines and robust compliance measures. We ensure our operations meet high standards of integrity, transparency, and ethical practices.
Products
Purchasing
Refining
Delivery
What types of premium bullion products do you offer?
We offer a wide range of premium bullion products, including gold and silver bars in various weights. Our collection includes classic 1-ounce and 10-ounce bars, as well as larger sizes such as 400-ounce gold bars and 5-kilogram silver bars. Each bar is crafted with meticulous attention to detail, ensuring both a sound investment and a stunning addition to any collection. All our products are of investment grade and come with a certificate of authenticity, purity, and weight, guaranteeing their value and quality.
How do I purchase gold and silver bars from your company?
You can speak with our customer service team to find the perfect product that is suitable for your investment needs. They are equipped with extensive knowledge and information about all our products and offerings. After you have decided which product you would like to proceed with, they can assist you with the purchase process, ensuring a smooth and efficient transaction.
What payment methods do you accept for bullion purchases?
We accept a variety of payment methods for your convenience, including bank transfers, credit and debit cards, and PayPal. For larger transactions, we also accept wire transfers. Our aim is to provide flexible payment options to suit your preferences. Please contact our customer service team for more details on payment options and to discuss the best method for your purchase.
Can I visit your facility to view and purchase bullion in person?
For security reasons, we normally don’t allow visitors to the facility. However, we do arrange client meetups where you can discuss your needs and view selected products. Please call our customer service to book an appointment and get personalized assistance during your visit.
Do you offer any discounts for bulk purchases of gold and silver bars?
Yes, we offer discounts for bulk purchases of gold and silver bars. The discount rate varies depending on the quantity and type of bullion being purchased. Our sales team is ready to discuss your specific needs and provide a personalized quote to ensure you receive the best possible value for your investment.
What is the purity level of your gold and silver bullion products?
Our gold bullion products are crafted from .9999 fine gold, and our silver bullion products are made from 999+ fine silver, ensuring the highest level of precious metal content. Each bullion bar comes with an individual certificate of purity, which guarantees its weight and authenticity. Our products meet industry standards recognized worldwide, providing assurance of their quality and integrity.
What standards do you follow to ensure the quality of your bullion products?
We adhere to the highest industry standards to ensure the quality of our bullion products. Our gold bullion is crafted from .9999 fine gold, and our silver bullion is made from 999+ fine silver. Each product undergoes rigorous testing and certification processes to verify its purity, weight, and authenticity. We follow strict guidelines set by international precious metals standards and comply with all relevant regulatory bodies to maintain the highest level of quality assurance.
Are your bullion products insured during shipping?
Insurance will be offered as an option for delivery. Our customer service team will be happy to walk you through the available options for you to choose from, ensuring you have peace of mind from the moment your order leaves our facility until it reaches your doorstep. This provides you with the flexibility to select the level of protection that suits your needs.
Can I customize the size or weight of the bullion bars I purchase?
We offer a variety of gold and silver bullion bar sizes to suit different investment needs. Our gold bars range from 1-ounce and 10-ounce sizes to 400-ounce bars. For silver, we offer sizes including 1-ounce, 10-ounce, and 5-kilogram bars. While customization of size or weight is generally not available, our wide range of industry-standard sizes ensures that you can find the perfect option for your investment portfolio.
Who can I contact if I have questions about my bullion purchase?
If you have any questions about your bullion purchase, you can contact our customer support team. They are available to assist you with any inquiries or concerns you may have. You can reach them by phone, email, or through our website’s contact form. Our team is dedicated to providing you with the information and support you need to make informed investment decisions.
Do we offer a buyback program for gold and silver?
We do not offer a buyback program currently.
Do you offer any storage solutions for purchased bullion?
No, we do not offer secure storage solutions. However, our customer service can refer you to our trusted service provider partner for such services. They provide top-tier storage solutions with robust security measures to ensure the safety and integrity of your precious metals.
Products
Purchasing
Refining
Delivery
What types of premium bullion products do you offer?
We offer a wide range of premium bullion products, including gold and silver bars in various weights. Our collection includes classic 1-ounce and 10-ounce bars, as well as larger sizes such as 400-ounce gold bars and 5-kilogram silver bars. Each bar is crafted with meticulous attention to detail, ensuring both a sound investment and a stunning addition to any collection. All our products are of investment grade and come with a certificate of authenticity, purity, and weight, guaranteeing their value and quality.
How do I purchase gold and silver bars from your company?
You can speak with our customer service team to find the perfect product that is suitable for your investment needs. They are equipped with extensive knowledge and information about all our products and offerings. After you have decided which product you would like to proceed with, they can assist you with the purchase process, ensuring a smooth and efficient transaction.
What payment methods do you accept for bullion purchases?
We accept a variety of payment methods for your convenience, including bank transfers, credit and debit cards, and PayPal. For larger transactions, we also accept wire transfers. Our aim is to provide flexible payment options to suit your preferences. Please contact our customer service team for more details on payment options and to discuss the best method for your purchase.
Can I visit your facility to view and purchase bullion in person?
For security reasons, we normally don’t allow visitors to the facility. However, we do arrange client meetups where you can discuss your needs and view selected products. Please call our customer service to book an appointment and get personalized assistance during your visit.
Do you offer any discounts for bulk purchases of gold and silver bars?
Yes, we offer discounts for bulk purchases of gold and silver bars. The discount rate varies depending on the quantity and type of bullion being purchased. Our sales team is ready to discuss your specific needs and provide a personalized quote to ensure you receive the best possible value for your investment.
What is the purity level of your gold and silver bullion products?
Our gold bullion products are crafted from .9999 fine gold, and our silver bullion products are made from 999+ fine silver, ensuring the highest level of precious metal content. Each bullion bar comes with an individual certificate of purity, which guarantees its weight and authenticity. Our products meet industry standards recognized worldwide, providing assurance of their quality and integrity.
What standards do you follow to ensure the quality of your bullion products?
We adhere to the highest industry standards to ensure the quality of our bullion products. Our gold bullion is crafted from .9999 fine gold, and our silver bullion is made from 999+ fine silver. Each product undergoes rigorous testing and certification processes to verify its purity, weight, and authenticity. We follow strict guidelines set by international precious metals standards and comply with all relevant regulatory bodies to maintain the highest level of quality assurance.
Are your bullion products insured during shipping?
Insurance will be offered as an option for delivery. Our customer service team will be happy to walk you through the available options for you to choose from, ensuring you have peace of mind from the moment your order leaves our facility until it reaches your doorstep. This provides you with the flexibility to select the level of protection that suits your needs.
Can I customize the size or weight of the bullion bars I purchase?
We offer a variety of gold and silver bullion bar sizes to suit different investment needs. Our gold bars range from 1-ounce and 10-ounce sizes to 400-ounce bars. For silver, we offer sizes including 1-ounce, 10-ounce, and 5-kilogram bars. While customization of size or weight is generally not available, our wide range of industry-standard sizes ensures that you can find the perfect option for your investment portfolio.
Who can I contact if I have questions about my bullion purchase?
If you have any questions about your bullion purchase, you can contact our customer support team. They are available to assist you with any inquiries or concerns you may have. You can reach them by phone, email, or through our website’s contact form. Our team is dedicated to providing you with the information and support you need to make informed investment decisions.
Do we offer a buyback program for gold and silver?
We do not offer a buyback program currently.
Do you offer any storage solutions for purchased bullion?
No, we do not offer secure storage solutions. However, our customer service can refer you to our trusted service provider partner for such services. They provide top-tier storage solutions with robust security measures to ensure the safety and integrity of your precious metals.
Products
Purchasing
Refining
Delivery
What types of premium bullion products do you offer?
We offer a wide range of premium bullion products, including gold and silver bars in various weights. Our collection includes classic 1-ounce and 10-ounce bars, as well as larger sizes such as 400-ounce gold bars and 5-kilogram silver bars. Each bar is crafted with meticulous attention to detail, ensuring both a sound investment and a stunning addition to any collection. All our products are of investment grade and come with a certificate of authenticity, purity, and weight, guaranteeing their value and quality.
How do I purchase gold and silver bars from your company?
You can speak with our customer service team to find the perfect product that is suitable for your investment needs. They are equipped with extensive knowledge and information about all our products and offerings. After you have decided which product you would like to proceed with, they can assist you with the purchase process, ensuring a smooth and efficient transaction.
What payment methods do you accept for bullion purchases?
We accept a variety of payment methods for your convenience, including bank transfers, credit and debit cards, and PayPal. For larger transactions, we also accept wire transfers. Our aim is to provide flexible payment options to suit your preferences. Please contact our customer service team for more details on payment options and to discuss the best method for your purchase.
Can I visit your facility to view and purchase bullion in person?
For security reasons, we normally don’t allow visitors to the facility. However, we do arrange client meetups where you can discuss your needs and view selected products. Please call our customer service to book an appointment and get personalized assistance during your visit.
Do you offer any discounts for bulk purchases of gold and silver bars?
Yes, we offer discounts for bulk purchases of gold and silver bars. The discount rate varies depending on the quantity and type of bullion being purchased. Our sales team is ready to discuss your specific needs and provide a personalized quote to ensure you receive the best possible value for your investment.
What is the purity level of your gold and silver bullion products?
Our gold bullion products are crafted from .9999 fine gold, and our silver bullion products are made from 999+ fine silver, ensuring the highest level of precious metal content. Each bullion bar comes with an individual certificate of purity, which guarantees its weight and authenticity. Our products meet industry standards recognized worldwide, providing assurance of their quality and integrity.
What standards do you follow to ensure the quality of your bullion products?
We adhere to the highest industry standards to ensure the quality of our bullion products. Our gold bullion is crafted from .9999 fine gold, and our silver bullion is made from 999+ fine silver. Each product undergoes rigorous testing and certification processes to verify its purity, weight, and authenticity. We follow strict guidelines set by international precious metals standards and comply with all relevant regulatory bodies to maintain the highest level of quality assurance.
Are your bullion products insured during shipping?
Insurance will be offered as an option for delivery. Our customer service team will be happy to walk you through the available options for you to choose from, ensuring you have peace of mind from the moment your order leaves our facility until it reaches your doorstep. This provides you with the flexibility to select the level of protection that suits your needs.
Can I customize the size or weight of the bullion bars I purchase?
We offer a variety of gold and silver bullion bar sizes to suit different investment needs. Our gold bars range from 1-ounce and 10-ounce sizes to 400-ounce bars. For silver, we offer sizes including 1-ounce, 10-ounce, and 5-kilogram bars. While customization of size or weight is generally not available, our wide range of industry-standard sizes ensures that you can find the perfect option for your investment portfolio.
Who can I contact if I have questions about my bullion purchase?
If you have any questions about your bullion purchase, you can contact our customer support team. They are available to assist you with any inquiries or concerns you may have. You can reach them by phone, email, or through our website’s contact form. Our team is dedicated to providing you with the information and support you need to make informed investment decisions.
Do we offer a buyback program for gold and silver?
We do not offer a buyback program currently.
Do you offer any storage solutions for purchased bullion?
No, we do not offer secure storage solutions. However, our customer service can refer you to our trusted service provider partner for such services. They provide top-tier storage solutions with robust security measures to ensure the safety and integrity of your precious metals.
